ARUP is committed to providing our employees and their dependents with access to the right care at the right time. We believe in working with employees and their dependents to create a well-balanced workplace for its employees and contain soaring healthcare costs by offering information through the resources provided here
ARUP Health and Wellness has made some important changes to the personal health profile (PHP) process.
MyChart is part of the electronic medical record system that is used throughout our University of Utah Health Care facilities. This includes Moran Eye Centers, the University Orthopedic Center and Huntsman Cancer Institute. If you've been seen at our hospitals or clinics, you can use MyChart to:
- View your health summary, current medications, allergies, and test results released by your physician.
- Request medical appointments.
- Request prescription renewals.
- Track your immunization history.
- Communicate electronically and securely with your medical care team.
- Access trusted health information resources.
MyChart Support is available by phone Monday—Friday (excluding holidays), 7a.m.—6p.m. 801-213-5555
Clinic laboratory services
The lab is a comprehensive outpatient laboratory housed within the clinic. Lab services include but are not limited to phlebotomy, sample processing, and point of care testing. Lab services are available at no cost to eligible individuals.
The lab is located at
565 Komas, Salt Lake City, UT 84108
801-583-2787 ext. 2168
- Employees of ARUP, their spouses and dependents are eligible to use the lab. Please see our detailed patient eligibility and for more information.
- Patients who are ineligible to use the lab can be helped at another phlebotomy facility such as:
University of Utah Hospital Outpatient Lab
50 N Medical Drive
Salt Lake City, UT 84112
What is required for a blood draw at the lab?
A valid laboratory order is required for all lab collections. Orders can be submitted electronically by a health care provider, brought in by the patient, or faxed to the clinic’s secure fax line at (801) 584-5206.
Printed or faxed lab requisitions or lab requests written on a prescription pad are accepted if they include the following information:
- Patient’s full name and date of birth.
- Ordering health care provider's name, facility address, phone number, fax number, and the ordering health care provider’s signature.
If a lab order contains discrepancies or requires any clarification, the samples will not be collected until the correct information has been obtained.
Who is authorized to order laboratory testing?
All lab tests must be ordered by a qualified health care professional. The recognizes and accepts laboratory orders from the following health care professionals:
- Medical doctor (MD)
- Doctor of Osteopathy (DO)
- Physician assistant (PA)
- Nurse practitioner (NP)
If a laboratory order is signed by a health care provider that is not recognized by the clinic , the order will not be accepted and the sample will not be collected.
Is an appointment necessary to have blood drawn?
An appointment is now required for lab work.
Due to safety precautions with social distancing and the need to sanitize the draw stations in between phlebotomy collections, we ask that you schedule an appointment for your lab work. This will reduce long wait times and ensure safety practices are enforced for your protection. You can schedule your lab appointment by calling 801-583-2787 ext. 2168 or by emailing FHCphlebotomy142@aruplab.com.
What are the limitations to specimen collection and genetic testing?
- Non-routine labs, including certain genetic tests or esoteric testing infrequently done in a primary care setting, will not be collected or processed at the lab. The clinic’s medical director determines which testing is considered routine.
- Any routine tests performed on-site at ARUP’s central facility, or the University Clinical Lab are collected and processed in the Lab.
- Genetic tests performed at ARUP’s central facility: The test will be completed at no cost if an eligible individual has a health care professional’s order and a letter from a genetic counselor stating the test is appropriate for the clinical situation. The individual must have the sample collected and processed at the lab to avoid charges. If the testing does not satisfy these requirements, the individual will be directed to a different lab collection facility, and their sample will be collected, processed, and billed through their insurance.
- Exception: The only exception to the parameters stated above is non-invasive Prenatal Testing Aneuploidy. This testing will be covered if the sample is collected and processed at the clinic’s lab AND has been ordered by a genetic counselor.
- Genetic tests not entirely performed at ARUP’s central facility: the test will not be collected or processed by the lab.
What types of specimens can I drop off at the lab for testing?
There are certain samples that cannot be collected in clinic and may be dropped off at the lab window.
All dropped off samples must have a valid order, and the patient’s full name, date of birth, and the date and time of collection on the sample.
The following sample are accepted at the lab window:
- Timed urine specimen
- Stool specimen
- Salivettes (for cortisol testing)
In special circumstances, the clinic's medical director approves samples not listed above. However, any specimen type not listed above, and not approved by the medical director will not be accepted at the lab window.
Note - please be aware any clinic form can be filled out before the appointment but all forms must be signed in clinic with all parties present OR with an official notary.
Authorization to Release records from the ARUP Family Health Clinic
Authorization to Release Records to the ARUP Family Health Clinic
12 Month Well Child Check - 1 Year
24 Month Well Child Check - 2 Years
36 Month Well Child Check - 3 Years
48 Month Well Child Check - 4 Year
60 Month Well Child Check - 5 Year
M- Chat Tool - 18 and 24 Month Well Child Check
Spirometry- Patient Preparation
Attention Deficit Disorder - Parent Form
Attention Deficit Disorder - Teacher Form
Frequently Asked Questions
- How can I get a copy of my immunizations?
- Log on to your MyChart account: https://mychart.med.utah.edu Hover over the “Health” icon, and click on “Immunizations”. You can print your record using the print icon in the upper right.
- Fill out a medical records release form Vaccine Record Requestand email or fax it to the Utah Department of Health. They will send the immunization record directly to you.
- A patient or parent/guardian can sign the medical records release form at the front desk, and then we will be able to provide you with a printed copy of your immunization record.
- How can I get a copy of my medical record?
- Log on to your MyChart account: https://mychart.med.utah.edu. Hover over the “Health” icon, and under“Medical Tools” click on “Request Medical Record”. Complete the questionnaire and click submit.
- If you only want medical records pertaining to your care at the clinic, you can complete the MyChart request noting that you would like records from the clinic OR you can sign a medical record request form in the presence of a clinic staff member. Signing the form at the clinic (not before) ensures that we are releasing records according to HIPPA guidelines.
- You can visit the University of Utah’s “medical records and information release” webpage: https://healthcare.utah.edu/patient-family-services/medical-records-information-release.php and access the information or forms you need.
- How do I give permission for my spouse to be able to discuss my health with my healthcare provider.
If you would like a trusted family member or friend to be able to discuss (verbally) your health information with a healthcare provider, please complete this form [link]. This access is terminated when the patient makes a written or online request to terminate access, an expiration date specified by the patient is reached, or the patient revokes access from within their MyChart account.
If you would like to grant another adult access to your MyChart account, log on on to your MyChart account: https://mychart.med.utah.edu. Hover over “preferences” and clink “grant access to my record”.
- I would like to speak to my provider rather than MyChart can they just talk to me on the phone?
MyChart is often the most convenient way to connect with your provider or pharmacist. When the providers/pharmacists are in the clinic, they are seeing scheduled patients. By sending a MyChart message, the providers are better able to anticipate your needs and respond in a timely manner. If you prefer speaking with your provider/pharmacist on the phone, mention this in your MyChart message, and the provider/pharmacist will do his or her best to accommodate your request. You can contact the clinic at 801-584-5144 to speak with someone on our team.
- How long does it usually take for a provider to reply to MyChart messages?
MyChart messages are intended for non-emergency questions, and our providers strive to return messages within two business days. Please be aware our providers are not in clinic every day. When they are in clinic, they check their inboxes throughout the day between seeing patients. Providers try to check their inboxes when they are off, and on the weekends, but they might not respond until they are back in clinic. When providers are on vacation, another provider will check their inbox, but please be aware that a covering provider may not refill prescriptions.
- How can I get a refill on my medication?
- Why do I have to be seen at least yearly to get my medications refilled?
Your health status changes over time, and we want to ensure we are providing you with the best possible, up to date healthcare. An annual visit is required to review your medical history, ensure that the medications you are taking are still appropriate, do the necessary medication monitoring tests, and verify that your preventive care (for example, vaccination status, colonoscopy, etc) is up to date. It is recommended that all patients be seen annually, not only patients taking medications.
- Why do I have to come into clinic so often for controlled medications?
Controlled medications are classified as such due to their risk for dependence, abuse, and the ability to cause serious harm. By having close contact with your provider, we can ensure safe and appropriate use of these medications.
- Why does it take so long for my prescription to get refilled after I submit it on MyChart?
When it comes to medication refills it can take up to two business days. We verify the necessity of the medication, the dosage, the timing of the refill, the dispensing pharmacy, and we ensure appropriate medication monitoring and follow up. This process can be time consuming, but it is worth doing to keep our patients safe.
- How long does it usually take for a prescription request sent from my pharmacy to be filled.
Refill requests usually take 24-48 hours to be filled, so please plan accordingly. If it has been longer than 48 hours, please give us a call. Prescriptions for controlled substances must be approved by your regular provider, so approvals may take longer.
- How do I switch my medications to a different pharmacy?
The easiest and quickest way to switch pharmacies is to go to the new pharmacy and have them request your prescriptions from the old pharmacy. This way you do not need to contact your Provider and have new prescriptions written out, which can take time. Note: This process can only be done with non-controlled substances. If you need “controlled” medications, for example certain ADHD and pain medications, you will need to communicate with your Provider.
- I need to schedule an appointment for refills how far out are doctors usually booked?
Some of our providers are booked out a few weeks. Please try to schedule appointments before medications run out. If you are not able to schedule your appointment before you run out of medications, some prescriptions can be refilled for a short time to help cover you until your appointment.
- Can I get refills on my medications at the clinic if I am no longer employed at ARUP?
We are only able to provide care, medication refills to those eligible for services at the clinic. To remain eligible for the clinic once you are no longer employed at ARUP, you would have to be enrolled in COBRA.
- Can I get my labs collected free of charge somewhere other than the clinic lab?
No. The clinic outpatient lab is provided as a unique benefit to employees and dependents. You can have labs ordered by an outside (non-clinic provider) and drawn at the clinic lab for no cost, but if you go to any other lab including the University of Utah outpatient lab, your insurance will be charged according to their guidelines.
- Can the clinic do labs on children?
Yes, we can. We have highly trained phlebotomists who are able to obtain labs on patients of all ages. Since we want to provide an optimal experience for everyone who has labs drawn, we really appreciate it when parents call ahead of time and schedule a “lab visit” for babies and small children. If the child is older, but still under the age of 18, they must be accompanied by a parent or guardian.
- What appointments can I schedule with a nurse?
Nurses are available by phone or in person daily for patient triage and questions about health concerns. You can schedule nurse appointments for ARUP on the job requirements such as mask physicals, new hire visits, immunizations and work injury triage. You can schedule nurse visits for personal health such as urinary tract infections in healthy adult women, pregnancy tests, immunizations for adults, 2nd and 3rd HPV vaccines for all ages, immunizations for children ordered by a clinic provider but not done at the well child check and IV fluids ordered by a clinic provider or an outside provider with clinic medical director approval.
- What appointments can I schedule with a pharmacist?
The pharmacists at the clinic specialize in working with other healthcare providers in the care of chronic health conditions (for example, type 1 and type 2 diabetes mellitus, high blood pressure, asthma, and management of blood thinning medications like warfarin). The pharmacists also are experts in all things related to medications and vaccines, including travel health. If you have a question for the pharmacists, call them at 801-584-5144.
- How can I get free diabetes supplies? And what do I need to do to get refills?
One benefit of the diabetes program at the clinic is no cost blood sugar testing supplies. In order to remain eligible for this program, you must be actively engaging in your diabetes care plan and attend your comprehensive diabetes visit at least once every three months. Diabetes supplies are provided during scheduled clinic appointments.