ARUP’s web application, eExcept, accessed through Connect, offers clients a secure online portal for timely exception handling information and two-way communication to efficiently monitor and manage specimens after they have been sent to ARUP. Key benefits include: assurances of resolution and follow-up; dialogue with ARUP laboratorians; and visual and email notifications of specimen exceptions (excepts).

For additional questions contact Mark Reece, Product Manager, 801-583-2787 ext. 2653.

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Q: What is the source for information displaying in web eExcept?

A: The Exception Handling department and their desktop application are the sources of information. The Connect application is the information delivery mechanism for clients.

Q: Who should be contacted regarding technical issues with web eExcept?

A: In most cases, Helpdesk (801-583-2787) is the primary source to troubleshoot.

Q: Are there ever downtimes or interruptions of service to the application?

A: Yes. Downtimes to eExcept will occur when Informatics schedules releases to the application. All downtimes or planned interruptions are known in advance and communicated to clients on the Connect Login homepage within 24-48 hours of downtime. Typically downtimes for releases are for 2-3 hours, usually in the evening after close of business.

Q: Can clients turn off email notifications for eExcept?

A: It is not recommended to turn off email notifications, unless a large volume of reports is frequently expected. Email and visual notifications are very useful to help clients manage their workload and to benefit from the timeliness of eExcept.

Q: Is there a mobile app version of eExcept?

A: No. The information displayed would be difficult to view and manage on a mobile phone screen. But Connect apps can be accessed with tablets or other devices that have Internet access to ARUP’s secure websites