Associate bags to shipments

October 25, 2024

On October 28, 2024, ARUP will release exciting new features that will allow you to associate an ARUP specimen bag number with a patient's order and track the shipment as it makes its way to ARUP Laboratories in Salt Lake City, Utah. The new features will be available in both Order Entry and Order Status and Results in ARUP Connect.

Order Entry

Watch a brief demo video here.

Order Status and Results

Watch a brief demo video here.

Note for ARUP Connect Admins and User Admins

To ensure your staff members have access to these features, please grant them permission to use the "Shipment Tracker" in ARUP Connect. Please contact our Client Relations Training group at clienttraining@aruplab.com if you have any difficulty determining how to grant this permission to your staff.

Benefits

  • These enhancements will enable any patient orders sent through your ARUP courier service to be easily tracked—including time-sensitive, pediatric, or difficult-to-collect specimens.
  • Statuses will be frequently updated to give you access to current information about your specimen bag.
  • A bag number can be quickly associated with a patient's order in either Order Entry, as you place an order, or in Order Status and Results.

FAQs

Q: How do I obtain access to the new features?

A: Please reach out to your local ARUP Connect Admins or User Admins for access to the "Shipment Tracker" permission in Connect.

Q: Will I be able to track ARUP bags that I send via FedEx or other courier services?

A: No, you will need to use the third-party courier tracking services that FedEx and other courier services provide.

Q: Will I be able to review my shipment information in Order Status and Results after ARUP receives the shipment?

A: No. If you need to see the history of the shipment, please go to the "Shipment Tracker" application and look up your bag number. You will have access to this information for a year.

Q: Which types of tests can the new features be used for?

A: Any test order that appears in Order Status and Results may be tracked if you have the bag number(s) that you used when you sent the specimen to ARUP.

Q: What should I do if 24 hours have passed since my bag has been picked up, and the bag status hasn’t been updated in Order Status and Results?

A: Please call ARUP Client Services with the time it was picked up and they’ll get you in contact with the transportation team to investigate.

Your Feedback Matters

We are adding the bag tracking feature in a direct response to feedback from clients like you. We heard your request for more shipment transparency and have responded with a way for you to associate a patient's order with a bag that can be tracked.

We want to keep hearing from you! Share your feedback about bag tracking or leave suggestions for other Connect features and enhancements. You can submit feedback here.


Additional Information

You can email the Client Relations Training team at clienttraining@aruplab.com for further information about this update or help with ARUP Connect..

Contact ARUP Client Services

Call 800-522-2787 | online chat aruplab.com | email clientservices@aruplab.com