About Us

The Product Management Team


Steven R. Bulkey | Manager, Informatics
Product Management

Contact Me

(801) 583-2787 ext. 3425

Areas of Focus
  • I manage a team of product professionals whose goal is to improve the quality and efficiency of our software tools.
  • Customer Focused Product Management

Janice R. Banks | IT Business Systems Analyst

Products
  • Business Reports, eInvoice, eExcept
  • ARUP Laboratory Test Directory
  • ARUP Gateway™
Contact Me

(801) 583-2787 ext. 3125

Areas of Focus
  • Support clients with Gateway setup and ongoing maintenance questions.
  • Produce documentation on product processes and contribute with testing product enhancements.
  • Provide input on existing/future product improvements.
  • Maintain department dashboards and roadmaps.

Joy Bresina | IT Business Systems Analyst

Products
  • ARUP Connect™ Order Change Request
  • ARUP Connect™ Order Status and Results
Contact Me

(801) 583-2787 ext. 3719

Areas of Focus
  • Applications that deal with Order Changes and Results.
  • Back up support for other Connect™ applications.
  • Work with Product Mangers to create product features that make our clients job process as easy as possible while providing the functionality needed.
  • Document application, perform root cause analysis.

Joshua Cowley-Maddocks | Product Manager

Products
  • ARUP Utilization Management
  • Reports Metrics and Statistics
  • Business Reports
Contact Me

(801) 583-2787 ext. 3441

Areas of Focus

UM+ is a program dedicated to Utilization Management. The report is an analysis of testing a client sends to ARUP. Specific topics help to identify ordering issues and recommendations to alleviate these problems.


Jayne Davis | IT Business Systems Analyst

Products
  • ARUP Connect™ Order Entry
  • ARUP Connect™ Order Status and Results
  • ARUP Connect™ Reports and charting
Contact Me

(801) 583-2787 ext. 2517

Areas of Focus
  • I primarily focus on our applications that deal with Orders and Results, but I am willing to help clients with any application within Connect.
  • I work with the Product Mangers to make sure solutions fit in the big picture.
  • I document application, perform root cause analysis.

Parker J. Davis | Product Manager

Products
  • ARUP Connect™ Order Entry
  • ARUP Connect™ Order Change Request
  • ARUP Connect™ Order Status and Results
  • Pricing
  • Reports and charting
Contact Me

(801) 583-2787 ext. 3324

Areas of Focus

Your workflow, needs, pain points and all ideas for improving ARUP’s ordering and reporting applications. Please share your ideas!


Mark L. Reece | Product Manager

Products
  • ARUP Enhanced Reports
  • eInvoice, eExcept
  • Reports and charting
Contact Me

(801) 583-2787 ext. 2653

Areas of Focus
  • Enhanced Reports are built for tests that utilize graphics, photos and other visual content that cannot be reproduced by our standard text interface charts.
  • eInvoice allows online billing.
  • eExcept helps manage test exceptions with our online application.

Dexter M. Thomas | User Experience and Interface Designer

Products
  • UX/UI Consultation, Evaluation, and Design
Contact Me

(801) 583-2787 ext. 3562

Areas of Focus
  • User research.
  • Interface content requirements, interaction design, and system architecture.
  • Visual design – wireframes, mockups, prototypes.
  • User journeys and personas.
  • Data driven decision making (qualitative and quantitative).

Michael Trigleth | Product Manager

Products
  • ARUP Connect™
Contact Me

(801) 583-2787 ext. 3261

Areas of Focus

Account Administration & User Management


Julie Turner | Product Manager

Products
  • ARUP’s Laboratory Test Directory
  • ARUP Gateway™
Contact Me

(801) 583-2787 ext. 2089

Areas of Focus
  • Laboratory Test Directory is ARUP’s online test directory. Clients can easily access up-to-date test information.
  • Gateway is an online test directory hosted by ARUP. Clients can manage all of their tests (in-house and reference tests) in one place. Gateway can also influence appropriate test ordering and help with outreach communications.