ARUP Consultative Services: Our Team

Our Team

Our expert consultants empower you with tailored solutions that build your lab’s value proposition.

Sandy has 17 years of combined clinical, financial, and consulting experience in the healthcare industry. His focus is helping hospitals improve revenue cycle and treasury management operations, as well as ED improvement, strategic planning and pricing, financial analysis, operations improvement, and market research.

Specialties:

  • Revenue cycle management
  • Financial analysis
  • Strategic planning

Suzanne leads consulting projects designed to achieve economies of scale through integration and consolidation of laboratory services for multi-hospital systems. She also works with hospital laboratory outreach programs to identify growth opportunities, evaluate operational infrastructure, and build formal business plans that position the lab to manage outreach as a lucrative business unit.

Specialties:

  • Strategic business planning
  • Outreach development
  • Public speaker and author

Ladonna has 25 years of laboratory experience, from performing tests to serving in management roles. Her area of expertise is technical operations. She is also an experienced CAP inspector, having performed inspections nationally at single sites and internationally with clearance through the Department of Defense.

Specialties:

  • Technical operations
  • Compliance inspector
  • Field consultant

Rob has more than 40 years of experience in the clinical laboratory field. His areas of interest and expertise include laboratory stewardship, lab outreach, operations assessment and improvement, lab space planning and design, regulatory compliance, cost accounting, leadership, and quality improvement.

Specialties:

  • Pediatric laboratory stewardship
  • Regulatory and compliance
  • Laboratory outreach

David has 11 years of experience in laboratory operations and management at ARUP. His areas of expertise include mass spectrometry and clinical toxicology. As part of the Consultative Services team, David assists ARUP’s clients with laboratory operations and utilization management.

Specialties:

  • Laboratory operations
  • Analyzing test ordering patterns
  • Laboratory stewardship

Molly has spent more than four decades working in all facets of the healthcare industry, including clinical laboratory work, marketing, sales, education, and project management.

Specialties:

  • Market research
  • Project management
  • Satisfaction surveys

Erin works with the consulting team and its clients to schedule and prioritize meetings, travel, and webinars. Her communication and organization skills keep the department running smoothly, and her professionalism ensures confidentiality in business transactions and day-to-day operations.

Dr. Fletcher is a board-certified anatomic/clinical pathologist and certified physician executive. Most recently, he was instrumental in developing a utilization management program that captured over $1 million in cost savings within the first year and significantly improved downstream metrics.

Specialties:

  • Laboratory stewardship thought leader
  • Consultative Services program development
  • Strategic partnerships

Dr. Kauffman’s experience includes clinical monitoring of drug therapy, overseeing workflow automation, understanding the types of technology available to healthcare providers, and she has seen first-hand the budgetary pain points that health systems experience. Her primary area of focus is pharmacogenomics and the ways in which appropriate laboratory testing can positively influence therapeutic drug monitoring.

Specialties:

  • Pharmacogenomics and therapeutic drug monitoring
  • Opioid and antibiotic stewardship
  • Lab/pharmacy collaborations

Leigh has been in the healthcare industry for over 15 years. She works closely with ARUP clients to identify waste and streamline processes, and she assists in business development, market opportunity, and business planning.

Specialties:

  • Project management
  • Technical operations
  • Laboratory stewardship

Ben specializes in utilization management/analysis, project management, and dashboard facilitation. He spent seven years at University of Utah Hospitals and Clinics and University of Utah School of Medicine working as a patient-care coordinator, quality consultant, and liaison between University Hospital administration and ARUP.

Specialties:

  • Laboratory stewardship
  • Dashboard product management
  • Project Management

Jennifer has over 25 years of healthcare experience, including project management, strategic planning, oversight of new technology implementations, and the development and implementation of care models using evidence-based practices. Her primary area of focus is helping clients identify opportunities with delivery care models and streamlining evidence-based care coordination.

Specialties:

  • Analysis of care models
  • Streamlining evidence-based care coordination
  • Utilization management

Erik has a combined 12 years of project management and data analysis experience in the medical laboratory and mining sectors. His expertise is in software creation that enhance data understanding and workflow using data visualization, optimized data architecture, and automated analytics (machine learning).

Specialties:

  • Database development and management
  • Optimizing and automating:
    • Data analysis
    • Data visualization

Michael has more than 8 years of experience with project management, more than 5 years of experience as a web developer and SQL database programmer, and 4 years of experience as an implementation consultant and business analyst. He uses his strong technical background to assist in guiding projects to a successful conclusion.

Specialties:

  • Project management
  • Data visualization
  • Reporting and analytics