Connect’s Add and Cancel feature has moved to Order Status and Results

Based on your feedback to simplify the process of adding or cancelling orders, test add-on and cancellation requests now can be completed in Order Status and Results. You will now be able to perform these actions right from the test tracker function from Patient search and pending orders without navigating to Order Change Request. With this change, Connect’s add/cancel software application called Order Change Request will be retired.

Client Benefits

  • Streamlines the process of requesting test add-ons and cancellations by eliminating extra clicks and toggling between two applications.
  • Improves your ability to accurately and efficiently provide critical testing information to physicians who rely on your services to provide high-quality care.

Clients who use Connect have realized an average time savings of 83 percent for cancellation and 44 percent for add-on requests.

Sixty-three percent of all cancel requests and 35 percent of all add-on requests now are processed through Connect.

Common Questions


What is ARUP’s add/cancel feature in Connect?

Connect’s add/cancel software application called Order Change Request has been retired. As a result, test add-on and cancellation requests now can be completed in Order Status and Results. Consolidating this feature into Order Status and Results eliminates clicks and toggling between two applications. Requests can be initiated through our test tracking system located in the pending orders and patient history views of Order Status and Results.

Primary features include the following:

  • Request new tests be added to an existing order
  • Request testing be canceled from an existing order
  • Monitor the status of add and cancel requests 

Connect Order Status and Results

How will requesting test add-ons and cancellations in Order Status and Results benefit my laboratory?

Order Status and Results offers a simple, accurate and efficient solution for adding and canceling tests, eliminating the need for lengthy and multiple phone calls to Client Services to request test changes or to check the status of requests. The application also eliminates the need for faxing consent forms.

  • Clients who use Connect have realized an average time savings of 83 percent for cancellation and 44 percent for add-on requests.   
  • Sixty-three percent of all cancel requests and 35 percent of all add-on requests now are processed through Connect. 
What is Connect’s order tracking system?

Our order tracking system, available in the pending test and patient history views of Order Status and Results, offers convenient, real-time access to the status of your orders whenever an update is needed to support your physicians and their patients.

How does the order tracking system benefit my laboratory?

As a laboratory ourselves, ARUP understands the demands placed on our partner laboratories to accurately and efficiently provide critical testing information to physicians who rely on your services to provide high-quality care. While daily interactions with vendors—phone, email, fax, other—may seem small and inconsequential, the cumulative impact on the variable costs of your operations across weeks and months is significant.

As a reference laboratory dedicated to your success, our tracking system is designed to minimize contact required for routine tasks your team performs daily. Order tracking offers greater visibility into our test process—so you can quickly and accurately track the arrival of specimens, monitor estimated completion times, and complete test-status tasks such as requesting add-ons, cancellations, and resolving exception handling issues.

Can I still call Client Services to add and cancel tests?

Requests to add or cancel tests can still be made by contacting Client Services.

Who can answer my questions about the test tracking system and test add-on and cancellation requests?

Contact ARUP’s Client Relations Training team (800-242-2787 ext. 5269 or clientrelationtraining915@aruplab.com).