New ARUP Connect Add/Remove Test Feature

Improve the efficiency of your lab by requesting test add-ons and cancellations in ARUP Connect. We understand that phone calls and faxes consume time when you are requesting tests be added or canceled, and we have responded to your request for a simple, accurate and efficient option. ARUP has added a new feature to Connect called Order Change Request that allows you to quickly request add-ons and cancellations.

What’s Included

  • Search for existing patient orders
  • Request add-ons and cancellations
  • Monitor your requests and receive notifications
  • Location

    Order Change Request is conveniently located in the Order Management tab. Contact your Connect Administrator for access.

    Frequently Asked Questions

    What is Order Change Request?

    Order Change Request allows you to submit a request to Client Services to add and cancel tests. The application offers you a new tool designed to improve the efficiency, accuracy, and simplicity of adding and canceling tests via a secure Internet connection. Order Change Request is conveniently located under the Order Management tab within our client portal Connect.

    Primary features include the following:

    • Request new tests be added to an existing order
    • Request testing be canceled from an existing order
    • Monitor the status of add and cancel requests
    How will Order Change Request benefit my lab?

    Order Change Request offers a simple, accurate, and efficient solution for adding and canceling tests. It eliminates the need for lengthy and multiple phone calls to Client Services to request test changes or to check the status of requests. The application also eliminates the need for faxing consent forms.

    Can I still call Client Services to add and cancel tests?

    Requests to add or cancel tests can still be made by contacting Client Services.

    When will Order Change Request be available to clients?

    December 12, 2017

    How will I be notified?

    Announcements will be posted in the In Focus section of the home page of aruplab.com and on Connect. Several emails will be sent beginning December 12.

    Who will provide initial training and subsequent support?

    Training and support will be provided by ARUP’s Client Relations Training team (800-242-2787 ext. 5269 or clientrelationtraining915@aruplab.com).

    An overview of the application is available in a new training video located at (http://www.aruplab.com/training/test-order). You can access Connect’s online help system to review specific topics or download a PDF-formatted Quick Reference Guide.