Thursday, October 21, 2021, via Zoom
9:00–9:15 a.m. MDT
Welcome: ARUP Laboratories CEO Andy Theurer
Keynote Address: Leading Through a Pandemic
Michael J. Dowling, MSW
President and CEO, Northwell Health
Synopsis: What challenges has Northwell Health faced during the COVID-19 pandemic? Dowling will discuss how New York’s largest health system, with laboratories’ support, rapidly ramped up COVID-19 testing and treated more patients than any other U.S. health system during the pandemic’s first wave. He’ll also discuss how the pandemic has reinforced the need for governments and health systems to prepare for future infectious disease outbreaks and will talk about the essential role diagnostic laboratories play in identifying viral hotspots early to slow the spread of diseases.
Panel Discussion: What Do Health Systems Expect From Their Client Laboratories, and How Do They Measure Success?
Clinical laboratories are integral to the success of a health system’s service lines. Success of all service lines—from inpatient and outpatient to both primary care and subspecialty care and across all patient demographic groups— requires enormous flexibility. Given this, how do health system leaders measure the success of their systems’ laboratories, and where would they like to see more progress?
Moderator: Brian Jackson, MD, MS, ARUP Medical Director, Support Services, IT, and Business Development, ARUP Laboratories; Associate Professor, University of Utah School of Medicine
- Alison Flynn Gaffney, MHA, CMRP, FACHE, Executive Director of University of Utah Hospital, Service Lines, and System Planning, University of Utah Health
- Jon Burns, Senior Vice President and System Chief Administrative Officer, University of Maryland Medical System
Establishing a Working Relationship With the C-Suite
Rick Panning, MBA, MLS(ASCP)CM
Senior Healthcare Consultant, ARUP Laboratories, and Former Senior Administrative Director of Laboratory Services, HealthPartners
Synopsis: Drawing on his years of experience as a lab leader, Panning will discuss four key categories involved in establishing a relationship with the c-suite: expectations, alignment, communication, and involvement.
11:35 a.m.–12:15 p.m.
Demonstrating the Value of Laboratory Medicine: Driving CMS Quality Metrics
Andrew Fletcher, MD, MBA, CPE, CHCQM, FCAP
Medical Director of Consultative Services, ARUP Laboratories; Clinical Adjunct Professor, University of Utah School of Medicine
Synopsis: Fletcher will outline laboratory strategies for driving improvements in areas such as length of stay, care transition, payment denials, readmissions, and hospital-acquired conditions. Each of these strategies has potential to save millions of dollars or foster revenue growth while simultaneously improving patient care.
Panel Discussion: How Lab Stewardship and Outreach Affect the Continuum of Care
Synopsis: Lab results are a significant component of a patient’s medical record and drive a majority of healthcare decisions, whether in the hospital or in an ambulatory setting. How do labs utilize stewardship and outreach programs to influence revenue, patient outcomes, and the total cost of care?
Moderator: Sandy Richman, MBA, C(ASCP), Director of Consultative Services, ARUP Laboratories
- Sterling T. Bennett, MD, MS, Medical Director, Central Laboratory, Intermountain Healthcare
- Gaurav Sharma, MD, FCAP, Division Head of Regional Laboratories, Department of Pathology and Laboratory Medicine, Henry Ford Health System