About Us

The Product Management Team


Janice R. Banks | IT Business Systems Analyst

Products
  • Business Reports, eInvoice, eExcept
  • ARUP Laboratory Test Directory
  • ARUP Gateway™
Contact Me

(801) 583-2787 ext. 3125

Areas of Focus
  • Support clients with Gateway setup and ongoing maintenance questions.
  • Produce documentation on product processes and contribute with testing product enhancements.
  • Provide input on existing/future product improvements.

Josh Cowley-Maddocks | Product Specialist

Products
  • ARUP Utilization Management
  • Reports Metrics and Statistics
Contact Me

(801) 583-2787 ext. 3441

Areas of Focus

UM+ is a program dedicated to Utilization Management. The report is an analysis of testing a client sends to ARUP. Specific topics help to identify ordering issues and recommendations to alleviate these problems.


Jayne Davis | IT Business Systems Analyst

Products
  • ARUP Connect™ Order Entry
  • ARUP Connect™ Order Status and Results
  • ARUP Connect™ Reports and charting
Contact Me

(801) 583-2787 ext. 2517

Areas of Focus
  • I primarily focus on our applications that deal with Orders and Results, but I am willing to help clients with any application within Connect.
  • I work with the Product Mangers to make sure solutions fit in the big picture.
  • I document application, perform root cause analysis.

Parker J. Davis | Product Manager

Products
  • ARUP Connect™ Order Entry
  • ARUP Connect™ Order Status and Results
  • Reports and charting
Contact Me

(801) 583-2787 ext. 3324

Areas of Focus

Your workflow, needs, pain points and all ideas for improving ARUP’s ordering and reporting applications. Please share your ideas!


Mark L. Reece | Product Manager

Products
  • ARUP Enhanced Reports
  • ARUP Business Reports, eInvoice, eExcept
  • Reports and charting
Contact Me

(801) 583-2787 ext. 2653

Areas of Focus
  • Enhanced Reports are built for tests that utilize graphics, photos and other visual content that cannot be reproduced by our standard text interface charts.
  • Business Reports include regularly scheduled QA, EH, test order summaries, TAT, etc., for lab managers.
  • eInvoice allows online billing.
  • eExcept helps manage test exceptions with our online application.

Tonya Thompson | User Interaction Designer

Products
  • UX Consultation and Evaluation
  • User Research
  • Service Experience Research
Contact Me

(801) 583-2787 ext. 3562

Areas of Focus

Typical issues labs encounter daily concerning ordering, testing, exceptions, resulting, consultations and other communications. UI issues with our products and your opinions about other products you use in your lab.


Michael Trigleth | Product Manager

Products
  • ARUP Connect™
Contact Me

(801) 583-2787 ext. 3261

Areas of Focus

Account Administration & User Management


Julie Turner | Product Manager

Products
  • ARUP’s Laboratory Test Directory
  • ARUP Gateway™
Contact Me

(801) 583-2787 ext. 2089

Areas of Focus
  • Laboratory Test Directory is ARUP’s online test directory. Clients can easily access up-to-date test information.
  • Gateway is an online test directory hosted by ARUP. Clients can manage all of their tests (in-house and reference tests) in one place. Gateway can also influence appropriate test ordering and help with outreach communications.