ARUP Connect™ 6.4.3.1 - Login
Help
ARUP Connect™ 6.4.3.1 - Login
Help
To log in to ARUP Connect, you must be a subscribed user with a valid username and password. See How to Subscribe to ARUP Connect for instructions on signing up for this service.
Access ARUP Connect™ in one of the following ways and then enter your username and password:
Select ARUP Connect™ Login from ARUP’s home page.
Click the link in an e-mail notification you receive informing you that files are available for you to view.
At the login window, enter your user name and password and press Enter or click <Login>.
When you successfully log in, the ARUP Connect home page is displayed. Here you can select from the menu bar to access the services available to you. Should you need assistance in using this site, or if you need to request access to other services, contact your system administrator by selecting menu option Account Administration and then selecting Connect Administrator. There you will find contact information for the administrator who manages your subscription.
If you encounter a problem when trying to log in, see the applicable topic below for assistance.
The first time you log in using your new user name, you will use a temporary password supplied to you by your administrator. Upon entering the temporary password, you will be prompted to enter and confirm a new password of your choice. No-one, including your administrator, will know the new password that you enter. Note that temporary passwords are good for one use only.
Enter a new password and set up your personal security questions as instructed below. You will need to remember the information you enter here.
In the fields shown, enter the following:
Current Password. Enter your temporary password.
New Password. Enter a new password of your choice. The password must be a “strong” password, at least eight characters in length, must contain both upper and lower case letters, and at least one number and one symbol. As you enter the password, the message “Password is not strong” remains displayed until the criteria for a strong password is met. The message then changes to “Strong password.”
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If you attempt to submit a password that is not strong, an error message is displayed and you will have to re-enter the new password.
Confirm Password. Enter the new password again. You must enter the password exactly the same as in the previous field. A message is displayed to tell you either that the passwords you entered matched or did not. If they did not match, enter the correct new password again.
If you forget your password in the future, you will be able to reset your password by correctly entering answers to security questions you set up here.
Select the security questions you wish to use and enter your personal responses to each. Select questions to which only you would be likely to know the answers but which will be easy for you to answer when needed.
Security Question 1. Choose your first security question from the drop-down list.
Security Answer 1. Enter your answer to the first security question.
Security Question 2. Choose your second security question from the drop-down list.
Security Answer 2. Enter your answer to the second security question.
After entering the necessary information into all fields at this window, click <Update Password>. The password and security questions are saved.
You will need to change your password in the following circumstances:
Your password has expired and you are required to enter a new password.
You forgot your password and you requested to have your password reset.
In these cases, the new password entry window is displayed and you will be required to enter a new strong password before you can access Connect services. You may also change your password at any time desired by selecting menu option Account Administration on the Connect menu bar, and then selecting My Account.
In the New Password field, enter the new password as described above. The password must be a “strong” password, at least eight characters in length, must contain both upper and lower case letters and at least one number and one symbol. In the Confirm Password field, enter the new password again exactly as the first time.
After you successfully update your password, the ARUP Connect home page is displayed.
It is optional but not required to change security questions when you change your password.
NOTE: You cannot reuse the same password within eight password changes. If you attempt to do so, the system will prompt you to choose a different new password.
When logging in, your user name and password must be entered exactly. The password is case sensitive and you must enter upper or lower case letters where appropriate. If you enter either the user name or password incorrectly, the message below is displayed.
At this message you can do either of the following:
Enter the correct user name and password.
If you have forgotten your password, click the Forgot your password link.
If you enter your password incorrectly three times, you will receive notification informing you that your account is about to be locked with the message below.
Follow the instructions on the prompt to avoid locking your account. If you do accidently lock your account, contact your Administrator to have your account unlocked and password reset.
When you click Forgot your password from the login screen, you will see the following message.
Enter your user name and click <Continue>. Your personal security questions are displayed. These are the questions you selected previously.
Enter your answers to each of the security questions and then click <Answer>. The answers you enter now must match the answers you entered with you set up these questions. If you answer the questions correctly, the Change Password window is displayed and you will be required to enter a new password (see Change Password).
If you do not remember the answers to your security questions, contact your Administrator to have your password reset. You will be given a temporary (one-time use) password that will allow you to log in and then enter a new password.
Your password will expire every six months. When the expiration date is near, the system will prompt you to enter a new password. Upon the expiration date, if you have not already changed your password, you will be required to do so before you can log in. Click <Change Now> when you are ready to change your password. The password window is displayed. Enter the new password as described previously (see Change Password).
If you do not remember your password or the answers to your security questions, contact your Administrator to have your password reset. You will be given a temporary (one-time use) password that will allow you to log in and then enter a new password and security questions.
When you are finished using any feature of ARUP Connect™, you should click Log Out on the menu. This ensures that other users do not access features using your user name and password.
While you are logged in to ARUP Connect™ , the system detects when no activity is occurring. After a specified period of time of inactivity, you will be automatically logged out and will be required to log in again before you can continue working in the system. At the timeout message window, enter your username and password when you wish to log in again.
If a user does not log into their ARUP Connect account for 6 months, they will receive the following email message:
Your ARUP Connect™ account has not been accessed for six months. To maintain access to your account, please log in within the next seven days or your account will be deactivated: https://www.aruplab.com/ii/login.jsp.
If you receive this email, click on the link in the email and log in to prevent your account from being inactivated. If you do not log in to Connect, your account will be locked and you will need to contact your administrator to have it reactivated.
The following options allow you to request an ARUP Connect account.
Register for ARUP Connect services. This option allows you to register a username and password and request access to ARUP Connect. If no administrator exists for your client ID, you can request to be designated the administrator. If your client ID already has an administrator, you will see an option to submit your request directly to that administrator who can set you up as a user. See Register for ARUP Connect for complete instructions on registering for ARUP Connect services
Register for Secure File Transfer. This option is most often for use by non-client entities such as a public health organization. If you require a document containing PHI from ARUP and you are not an ARUP Connect user, you can click on the Register for Secure File Transfer link at the Connect login window to create a secure file access account with ARUP. You will enter a user name and password, and you will need to provide your user name to your contact person at ARUP who will then arrange to have the file posted to the secure site for your retrieval. Click this link Secure File Transfer Form for assistance in filling out the form. Note that documents containing PHI cannot be sent by email but may be provided only via ARUP's secure web location.
As of July 2012, ARUP Laboratories will no longer support Internet Explorer 6 for use with ARUP Connect. Any user who logs into Connect using Internet Explorer 6 will receive the caution below. Users are encouraged to upgrade to the latest version of Internet Explorer.
Click this link to see a printable version of this manual: ARUP Connect™ Login Manual
NOTE: The printable file requires Adobe Acrobat Reader. If you do not have Acrobat Reader on your computer, you can obtain a free download of the software. Go to http://get.adobe.com/reader/ and click <Download>.