Regional Events

The ARUP Institute for Learning is committed to supporting educational events that advance the practice of laboratory medicine and improve quality patient care by providing guest speakers at local and regional meetings. Listed below are the current events where the Institute for Learning is providing sponsored speakers.


Chérie V. Petersen, BA

Leading with Authority Rather than Power

The words “management” and “leadership,” as well as “manager” and “leader,” are often used interchangeably. When a person is placed in a management position, he or she becomes the assumed leader. However, becoming a manager does not mean one is a leader. While power is an inherent component of any management position, the authority necessary to lead is often lacking. The power that comes with a position or title, and the authority earned through behaviors and actions, are dramatically different approaches to leadership. A manager is given the power to manage a department, project, and/ or task, but authority can never be given; it can only be earned through personal influence. Understanding the subtle nuances between leading with authority versus leading by power can greatly increase your effectiveness as a manager and unlock your employees’ true potential. Understanding the concept of leading with authority and putting it into practice could mean the difference between having employees who come to work and provide only the bare minimum versus having high-performance employees who are willing to engage their excitement, passion, and curiosity. Attendees of this course will walk away with a new perspective regarding their role as leaders and will look upon their responsibilities with a greater sense of significance, while recognizing their personal and professional impact on the employees they lead.


Cheryl Vincent, MBA

Lab Results – Beyond Patient Testing

Clinical Laboratory Scientists are trained to perform laboratory tests and to troubleshoot and validate the results of those tests which contribute to a patient’s medical diagnosis. During this presentation, we will compare the steps involved in pre-analytical, analytical, and post-analytical laboratory testing to the steps involved in pre-analytical, analytical, and post-analytical phases of developing leaders in the clinical laboratory.

Developing Leadership Talent from Within

Leadership is a compilation of many skills that can be learned through University courses, training companies, and through your own organizations. Often we overlook simple resources that we have at our fingertips to create learning opportunities that lead to personal improvement and often leadership opportunities. Together, let’s discuss some of these important leadership skills and the resources to obtain those skills.


Cheryl Vincent, MBA

Lab Results – Beyond Patient Testing

Clinical Laboratory Scientists are trained to perform laboratory tests and to troubleshoot and validate the results of those tests which contribute to a patient’s medical diagnosis. During this presentation, we will compare the steps involved in pre-analytical, analytical, and post-analytical laboratory testing to the steps involved in pre-analytical, analytical, and post-analytical phases of developing leaders in the clinical laboratory.

Developing Leadership Talent from Within

Leadership is a compilation of many skills that can be learned through University courses, training companies, and through your own organizations. Often we overlook simple resources that we have at our fingertips to create learning opportunities that lead to personal improvement and often leadership opportunities. Together, let’s discuss some of these important leadership skills and the resources to obtain those skills.


Hunter Best, PhD

Direct-to-Consumer Genetic Testing

Direct-to-consumer (DTC) genetic testing is a fascinating area of the genetic testing market. In this presentation we will describe what is meant by DTC genetic testing, list the advantages and disadvantages of DTC genetic testing, and also discuss how changes in government regulation have altered how this testing is offered.


James McVey

Skills to Work With & Motivate the Next Generation

Generation WHY? The Millennial generation, also known as Generation Y, is defined by work-life balance, multi-tasking, and an integration of technology in all parts of life. Millennial employees are motivated by relationships, and thus benefit from being managed differently than other generations. This presentation will focus on Millennial employees’ strengths, motives and values. What drives Millennial employees and how can employers tap into their strengths? How can employers effectively communicate with and manage Millennial employees while guiding Millennials’ to do their very best?

Communicating Hard Things

When the topic of communicating hard things is brought up, it is often thought of negatively. Why? If having a hard conversation will benefit the employee, a department or a relationship, why do we avoid them? What is the risk of not having that difficult conversation?

This presentation will focus on useful methods and actions which can be used in a laboratory setting or in personal circumstances to effectively prepare for, and successfully accomplish difficult conversations.


Ken Curtis, BS, PBT (ASCP)

Hiring, Training, Retraining Entry Level Lab Personnel

Entry positions in the laboratory are crucial to quality testing. Unfortunately, many positions such as phlebotomists, technicians, and processors are the first to turnover in the laboratory. This session will cover best practices in hiring quality personnel, training them to succeed, and strategies for retaining them. This session will include case studies from two different laboratories who were able to successfully reduce turnover and improve quality in entry level lab personnel.

Avoiding Specimen Collection Errors that Can Lead to Erroneous Results

Errors in specimen collection result in inaccurate results. This presentation focuses on identifying specimen collection issues and strategies for preventing them. We will discuss common errors in patient identification, phlebotomy techniques, and specimen labeling. We will also discuss identifying collection issues via pre-analytical processes, training for accuracy in collection, and monitoring improvement.


Kristi J. Smock, MD

Understanding von Willebrand Disease

The session will begin with background information on the function of von Willebrand factor and lead into more detailed discussion on the major subtypes of von Willebrand disease and how laboratory tests can be used to assist with patient diagnosis and subtyping. Patient cases will be presented to reinforce important concepts.

Laboratory Testing for Aspirin and Clopidogrel

Aspirin and clopidogrel are used as antiplatelet agents in a variety of medical settings. There is growing interest in the use of laboratory tests to monitor patients treated with these drugs since lack of adequate platelet inhibition has been associated with adverse clinical outcomes. A variety of laboratory tests are currently available to evaluate the antiplatelet effects of aspirin and clopidogrel. However, this type of testing is complicated by lack of standardization and lack of definitive data regarding how the tests should be used clinically. At the conclusion, participants will understand the complex issue of using laboratory tests to monitor the effects of antiplatelet agents.


Chérie V. Petersen

Customer Service: What’s in it for Me?

This workshop speaks to the commitment each and every one of us needs to embrace in order to put customer service best practices into action. There is no doubt, and no shortage of statistical proof, that exceptional customer service is the differentiating factor in market growth, customer retention, and basic industry competitiveness. But if employees don’t connect the direct personal benefits of service-oriented behaviors to their own job satisfaction, and even their personal satisfaction, there can only be little hope for progress. Participants will be able to recognize the positive outcomes related to a personal commitment to service excellence principles. They will engage in activities specifically design to create a paradigm shift—moving them from executing activities mandated by management in an effort to simply fulfill their job responsibilities, to regarding the practice of service excellence principles as a means of validating their value to patients and physicians, co-workers, their laboratory organization, and, more importantly, their own self-worth.


Casey Leavitt, MBA

Implementing a Test Utilization Management Program: Combining Medicine and Management

This presentation will examine test utilization from both a medical and managerial perspective, focusing on information that guides utilization management efforts, such as inappropriate test ordering, and how tiering can be used to guide interventions. Also discussed will be various interventions used to control utilization, including their advantages and disadvantages, as well as managerial approaches to the implementation of a successful utilization program. Finally, case studies illustrating how effective utilization management can reduce costs and improve the quality of care will be presented.


Rhonda Hensley

Rapid Rewards: Using Molecular Diagnostics in Positive Blood Cultures

Will Microbiology soon see more instrumentation? Rapid identification of organisms may dramatically change patient treatment, reduce length of stay, and save healthcare dollars. In this session we will discuss new molecular methods for rapid ID’s directly from positive blood culture such as Nanosphere, FilmArray, Maldi-Tof and discuss the potential benefits these systems may have on patient treatment.

Microbiology News, New, and Nuances

Using an interactive game style we’ll review microbiology case studies that have made the news, are newly emerging, and/or are nuances of organisms we may encounter clinically in ways we don’t think of. Identify the likely pathogen based on clinical and laboratory clues. Answer the question and crack the case.


Suzanne Carasso, MBA, MT(ASCP)

The Value of the Laboratory: Invest or Outsource?

The anemic economic recovery, in combination with the impact of national healthcare reform, is putting pressure on the healthcare industry to navigate reductions in reimbursement, implement cost-cutting initiatives and improve patient outcomes and quality of life. Changing the way healthcare is delivered and paid for is the new imperative.

Laboratories, now more than ever before, have a unique opportunity to substantially impact both short and long term sustainability of hospitals and health systems. However, the old paradigm still exists in many organizations where the lab is viewed as a commodity. As such, some systems are selling laboratory and outreach operations to private equity firms, joint venture capitalists or national laboratories in exchange for an immediate and significant infusion of cash. It follows that laboratories failing to demonstrate value to the organization face an uncertain future.

This presentation will inform attendees of the industry trends that are influencing these decisions, the risks laboratories face and what labs can do to demonstrate value in tangible ways.

FEB
6
Details Winter Education Seminar
Grand Junction, CO

Harry R. Hill, MD

Star Wars of the Body Besieged: A Review of Immunology and Immunodeficiency

Dr. Hill relates the major portions of the body’s host defense system to the military’s Star Wars that protects us from external and internal invaders. He describes the laboratory assays utilized to assess each portion of the immune and inflammatory system. Lastly, he shows individual patients he has seen over the past 40 years in his Clinical Immunology/ Immunodeficiency Clinic at University of Utah which illustrate the various immune defects and the infections they suffer. He presents this in a manner so one can understand this complex system, know how to evaluate it and use in the clinical laboratory to help these seriously affected patients.

Wilderness Medicine for the Laboratorian

Dr. Hill describes the many wilderness hazards he has encountered in numerous climbing, hiking, and backcountry skiing events in the Teton, Cascade Mountains and in Alaska including severe lightning storms, bear encounters, hypothermia, severe allergic reactions, snake exposure, trauma and gastrointestinal infection. He suggests ways these encounters might be avoided or managed so that one survives!


Anne E. Tebo, PhD

Laboratory Evaluation of Celiac Disease/ Gluten Sensitivity

Celiac disease (CD) is an autoimmune disorder that occurs in genetically susceptible individuals of all ages and is triggered by immune response to gluten and related proteins. The disease is characterized by variable combination of gluten-dependent clinical manifestations, the presence of specific, HLA-DQ2 and/or DQ8 haplotypes and enteropathy. This presentation will be covered in two separate modules. During the first module the presenter will discuss the immunopathogenesis, classification, clinical features, and epidemiology of CD. In the second part, current guidelines and serologic tests for laboratory evaluation will be presented. The presenter will also discuss the challenges regarding the use of specific CD serologic assays and how laboratories may help mitigate these problems.


Charles D. Hawker, PhD, MBA, FACB

Achieving Six-Sigma Quality in Clinical Laboratory Non-Analytic Metrics: The Role of Automation

Although many clinical laboratories have utilized Lean and Six Sigma techniques to improve quality, actually achieving Six Sigma quality (= 3.4 defects per million opportunities or DPMO) has proven extremely challenging. Most laboratories’ error rates are in the Five Sigma range. This presentation will discuss how ARUP has utilized sophisticated automation and process re-engineering to reduce lost specimens by nearly 100-fold to levels that have been at Six Sigma quality in nine different months during the past few years.


Chérie V. Petersen

Communication Biohazard

The laboratory plays an invaluable and enormously significant role in patient care. Given the laboratory’s valuable, what’s the one thing that could destroy it in a heartbeat? Communication issues! Laboratorians have all of this great, specialized expertise; however, sometimes the delivery sabotages the value. This session engages participants in a highly energetic, narrowly focused, interactive, humorous approach that allows them the opportunity to distinguish some of the bio-hazardous communications they engage in and then address more effective strategies to communicate their information, knowledge, and expertise.


Elizabeth L. Frank, PhD

Laboratory Assessment of Renal Calculi

Nephrolithiasis, the formation of kidney stones, is a common condition that develops due to a variety of environmental, metabolic, and genetic factors. In this session, laboratory tests used to evaluate risk for formation of kidney stones and techniques used to determine composition of calculi will be discussed.


Elizabeth L. Frank, PhD

Porphyrins and Porphyrias

The porphyrias are a group of rare diseases associated with defects in the biosynthetic pathway of heme. Heme biosynthesis and the porphyrias will be discussed in this session. Laboratory testing for diagnosis of porphyrias will be reviewed.