Regional Events

The ARUP Institute for Learning is committed to supporting educational events that advance the practice of laboratory medicine and improve quality patient care by providing guest speakers at local and regional meetings. Listed below are the current events where the Institute for Learning is providing sponsored speakers.

Annual Spring 2017 AACC Meeting
Rocky Mountain Section

Novel developments in laboratory medicine

University Guest House & Conference Center,
Douglas Ballroom West, 110 South Fort Douglas Blvd
Salt Lake City, Utah

Symposium for Clinical Laboratories
Las Vegas, NV

Chérie V. Petersen
Distance Education Program Coordinator
ARUP Laboratories

Communication Biohazard

We’re all infinitely aware that the laboratory’s contribution to patient care is enormous; however, are we equally aware that our communication skills often jeopardize our relationship to the patient care team? Laboratory professionals are experts in their field, no doubt, but at times the delivery, or packaging, of their expertise can sabotage the actual value. This session engages participants with an energetic, focused, interactive, and humorous approach, which uncovers and explores some of the communication biohazard that can be pervasive within any laboratory. Attendees will have the opportunity to identify some of the communication pitfalls that occur all too frequently while developing appropriate communication strategies to align their communication delivery methods with the value of their expertise.

Are You a Customer Service “Have” or “Have Not”?

There is no doubt that customer service is a critical component of quality patient care. Having said that, many laboratorians think customer service skills only need to be applied in the presence of patients. The patient experience isn’t just about what we do when we’re with them (which for a laboratorian is rare), but also what we do as we interact with everyone associated with their care. So HOW do you provide great customer service? WHAT are the necessary skills and activities associated with providing great customer service (i.e., quality patient care)? And, do YOU have those skills? This session will provide an opportunity for self-assessment utilizing a customer service skills preferred profile and an interactive discussion regarding the dos and don’ts of outstanding customer service.

2017 ASCLS-Idaho Spring Convention
Idaho Falls, ID

Kristi J. Smock, MD
Medical Director, Hemostasis/Thrombosis Laboratory
ARUP Laboratories

Diagnosis and Subtyping of von Willebrand Disease

von Willebrand disease (vWD) is the most common inherited bleeding disorder. Diagnosis is made using a combination of clinical features and laboratory findings. Laboratory testing is essential for both diagnosis and subtyping. This presentation will address routine and more specialized testing for vWD.

CAMLT's Spring Seminar North
Sacramento, CA

Kyle Dean Hueth MLS(ASCP)CM
Healthcare Consultant
ARUP Laboratories

From the Basement to the Bedside: the lab’s new role in improving patient care through Laboratory Stewardship

The American healthcare system is rapidly evolving into a system with a greater focus on value and quality. All clinical service lines must too evolve and demonstrate their impact on improved quality and efficiencies within their health system. The laboratory has historically been the silent player on the clinical care team—a silent player that impacts the majority of clinical decisions. We must advance the visibility of the lab to the forefront to fully demonstrate the value that is “in the basement”. This can be achieved through Laboratory Stewardship.

2017 Nebraska Spring Laboratory Meeting
Ashland, NE

Chérie V. Petersen
Distance Education Program Coordinator
ARUP Laboratories

Customer Service: What’s in it for Me?

This workshop speaks to the commitment each and every one of us needs to embrace to put customer service best practices into action. There is no doubt, and no shortage of statistical proof, that exceptional customer service is the differentiating factor in market growth, customer retention, and basic industry competitiveness. However, if employees don’t directly connect the personal benefits of service-oriented behavior to their job and personal satisfaction, little hope for progress exists. Participants will come to recognize the positive outcomes related to making a personal commitment to service excellence principles.

Clinical Laboratory Collaborative Conference-CO
Northglenn, CO

Chérie V. Petersen
Distance Education Program Coordinator
ARUP Laboratories

Customer Service: If Only You Could Have a Do-Over: A Customer Service Case Study

This session will use a case study approach to look at the impact customer service, or the lack there of, can have on a business. If you’ve ever thought to yourself, “Oops, oh well, no big deal, nobody will know, and nothing will REALLY happen,” you may think differently after this session!

Clinical Laboratory Collaborative-MN
Duluth, MN

David G. Grenache, PhD
Medical Director, Special Chemistry
Co-Medical Director, Electrophoresis/Manual Endocrinology
Section Chief, Chemistry
ARUP Laboratories

Solving hCG Testing Mysteries: Challenging Case Studies for the Clinical Lab

hCG tests are some of the most commonly performed laboratory tests and are considered a simple, reliable test for pregnancy. However, when inconsistent or unexpected hCG test results arise, or the test is used for purposes other than determining pregnancy status, the complexities of hCG testing become evident. Often, laboratorians are asked to put on their detective hats to investigate unexpected hCG results, and sometimes solving these hCG testing mysteries can be challenging. This presentation will review perplexing cases in hCG testing and share strategies that can be used to investigate them.

An Update on Prenatal Screening for Fetal Defects

Screening tests for identifying pregnancies at high-risk for fetal aneuploidies have been performed for nearly 30 years. Until recently, these tests have utilized maternal age, biochemical, and/or ultrasound markers. Now, newer screening tests based on the interrogation of cell-free DNA in maternal blood have been developed that identify the molecular pathology of aneuploidies rather than rely on the determination of a biochemical phenotype. This presentation will review both biochemical and DNA-based screening tests with a focus on test performance and how they may best be integrated into patient care pathways.

2017 Hawaii Clinical Laboratory Conference
Honolulu, HI

Chérie V. Petersen
Distance Education Program Coordinator
ARUP Laboratories

Making Work Meaningful…The Key to Positive Morale

Does positive workplace morale feel illusive at times, or maybe even all the time? Do you feel frustrated that your work environment doesn’t have a cohesive mission that you really want and need it to have? The most critical element in cultivating positive workplace morale is connecting team members to your organizational mission through providing meaningful work, or better yet, through making work meaningful. There is simply no direct correlation between positive morale and the type of work or position someone does or has; however, there is a direct and specific correlation to positive morale based on someone’s sense of contribution to doing meaningful work. During this session we will use laboratory case studies to examine and discover successful strategies for connecting team members to meaningful work, which promotes positive morale.

Empowered Communications

Laboratory professionals are detail-oriented people. They write and follow procedures extraordinarily well; they have phenomenal critical-analysis skills; and they are obsessive about quality issues—these skills form the foundation of the laboratory’s outstanding contribution to patient care. However, many laboratorians admit that communication skills don’t come as easily for them and that these skills definitely weren’t taught as part of their formal technical training. In fact, it’s often said by laboratory professionals that they first considered going into nursing but specifically chose the laboratory profession because it didn’t involve bedside care and the people skills that come with that job. Being comfortable, capable, and confident with communication skills and techniques makes a dramatic impact on job satisfaction, productivity, and effectiveness. Additionally, good communication skills are key in developing positive working relationships with colleagues and other healthcare professionals, and are critical in delivering exceptional patient care. During this interactive and hands-on session, participants will come to recognize the benefits related to communicating with people utilizing innate behavioral preferences. They will be introduced to a quick and easy method for determining preferred behavioral and interaction styles using Maslow’s theory of behavioral-style classification. Participants will have the opportunity to assess their own behavioral style, use the model provided to assess others’ styles, and learn how to adapt their interaction style using a variety of scenarios in order to be more effective communicators.