Regional Events

The ARUP Institute for Learning is committed to supporting educational events that advance the practice of laboratory medicine and improve quality patient care by providing guest speakers at local and regional meetings. Listed below are the current events where the Institute for Learning is providing sponsored speakers.

ASCLS-CO 2018 Winter Seminar
5th floor Saccomanno Education Center, St. Mary's Hospital
Grand Junction, CO

Suzanne Carasso, MBA, MT(ASCP)

The Sustainable Laboratory: Perspectives on Laboratory Outreach

Historically, laboratories have operated as revenue centers within hospitals, with providers ordering tests and payers willing to reimburse. Today, labs are trending toward becoming cost centers, with ever-diminishing profit margins. Subsequently, some health system administrators are asking ‘Why keep the laboratory in-house when we can outsource and cut costs?’ Commoditizing laboratory medicine may sound viable at first glance, but on deeper review, is not a sustainable strategy. Competitive differentiation comes from demonstrating unique value the laboratory provides that goes well beyond the price of a test or a test result. Laboratory outreach is emerging as an opportunity for labs to provide value to hospitals and health systems by providing testing services for all patient types, regardless of location. In addition to lowering unit costs, increasing outreach test volumes provide new revenue streams, positions the laboratory to utilize excess capacity and operate more efficiently. This session will include an overview of trends impacting labs, differentiate between price and value, and provide detail on laboratory outreach as an integral part of the sustainable laboratory.

Survival of the Fittest: Transforming Your Lab from Cost to Value Center

  • Understand top trends that impact clinical labs and influence outsourcing decisions.
  • Differentiate price versus value.
  • Identify ways in which labs deliver value to parent organizations.
  • Evaluate laboratory outreach as a strategy for labs to transition from cost to value centers.
  • Examine critical success factors for successful outreach programs.

CNYCLMA & UNYAACC 2017 Annual Conference
Turning Stone Casino Resort
Verona, NY

Andrew Fletcher, MD, CPE
Medical Director, Consultative Services, ARUP Laboratories

Strategies to Drive Value Through Lab Utilization

  1. Create a Laboratory Utilization Committee
  2. Impact inpatient laboratory utilization
  3. Drive downstream cost savings throughout a healthcare system

2017 USC Genetic Counseling
Palmetto Health Richland Auditorium
Columbia, SC

Christine Miller, LCGC
Genetic Counselor, ARUP Consult, ARUP Laboratories

Impacting the Health System Through Genetic Test Utilization Management

2017 Northwest Medical Laboratory Symposium
Lynnwood Convention Center
Lynnwood, WA

Jackie Lohdefinck
HR Operations Manager, ARUP Laboratories

Leadership Across Generations: Understanding How to Leverage the Differences

Organizations are facing the challenge and change of engaging five generations in the workplace. Understanding differences in generations is fundamental in building a successful workplace, and leading a multi-generational workforce is an art in itself.

Accountable Leadership: Managing and Motivating Difficult Employees

Management comes with many challenges, and one of the most difficult can be managing difficult employees. In this session we’ll focus on how to build a more effective relationship with your difficult employees and motivate them to be productive and successful.

Northeast Laboratory Conference
Holiday Inn By The Bay
Portland, ME

Marc Roger Couturier, PhD, D(ABMM)
Medical Director, Microbial Immunology, Medical Director, Parasitology and Fecal Testing, Medical Director, Infectious Disease Rapid Testing

What's New in Tick Borne Diseases

54th IMSS Region VIII Round-Up
Snow King Resort Grandview Lodge
Jackson, WY

George Rodgers, MD, Ph.D
Medical Director, Hemostasis and Thrombosis Laboratory, ARUP Laboratories

Case Studies in Hemostasis

CLMA Volunteer Chapter Fall Educational Conference
Marriott Hotel
Franklin, TN

Patti M. Krautscheid, MS, LCGC
Genetic Counselor, ARUP Laboratories

Test Utilization Management

Test utilization management is especially pertinent for germline genetic testing given the often high associated costs and rapidly expanding testing options. ARUP Laboratories has implemented a pre-analytical test order review process performed by in-house genetic counselors. ARUP’s experience will be summarized including common ordering errors occurring with molecular germline test requests. Examples illustrating the clinical and financial benefits of pre-analytical genetic test review will be presented. Strategies for developing a utilization management program related to germline genetic testing will be discussed.

2017 Annual CAMLT Convention
Santa Clara Hilton
Santa Clara, CA

Assistant Professor, Program Director, University of Utah Sponsored by ARUP

Advanced Antibody Identification: Case Studies

Difficult antibody identification cases in transfusion can be more easily resolved with knowledge of blood group antigen characteristics, antibody idiosyncrasies, and established algorithms to help know which way to go. However, even with the best of these, the process can still feel a bit like falling down a rabbit hole. In this presentation, we will explore several advanced cases, and you may be a bit surprised at the end when the answer isn’t exactly what you expect.

2017 KEYPOCC Meeting
Johns Hopkins
Baltimore, MD

Chérie V. Petersen
Distance Education Program Coordinator
ARUP Laboratories

Are You a Customer Service “Have” or “Have Not”?

This shouldn’t be shocking news to most people, but customer service IS a critical function of quality patient care. However, when we think about customer service activities and how that translates into patient care, we tend to think it’s just about what we do when we’re in the actual presence of patients. So, here’s what may be news to some, the patient experience isn’t just about what we do when we’re in their physical presence, but also what we do as we interact with everyone that is in any way associated with their care. Therefore, we must make every effort to be engaged in skilled customer service activities with everyone, at all times. So, what are the necessary skills and activities for providing great customer service and how well do you think you execute them? This session will provide an opportunity for self-assessment utilizing a customer service skills preferred profile and an interactive discussion regarding the do’s and don’ts for outstanding customer service.

2017 Hawaii Clinical Laboratory Conference
Honolulu, HI

Chérie V. Petersen
Distance Education Program Coordinator
ARUP Laboratories

Making Work Meaningful…The Key to Positive Morale

Does positive workplace morale feel illusive at times, or maybe even all the time? Do you feel frustrated that your work environment doesn’t have a cohesive mission that you really want and need it to have? The most critical element in cultivating positive workplace morale is connecting team members to your organizational mission through providing meaningful work, or better yet, through making work meaningful. There is simply no direct correlation between positive morale and the type of work or position someone does or has; however, there is a direct and specific correlation to positive morale based on someone’s sense of contribution to doing meaningful work. During this session we will use laboratory case studies to examine and discover successful strategies for connecting team members to meaningful work, which promotes positive morale.

Empowered Communications

Laboratory professionals are detail-oriented people. They write and follow procedures extraordinarily well; they have phenomenal critical-analysis skills; and they are obsessive about quality issues—these skills form the foundation of the laboratory’s outstanding contribution to patient care. However, many laboratorians admit that communication skills don’t come as easily for them and that these skills definitely weren’t taught as part of their formal technical training. In fact, it’s often said by laboratory professionals that they first considered going into nursing but specifically chose the laboratory profession because it didn’t involve bedside care and the people skills that come with that job. Being comfortable, capable, and confident with communication skills and techniques makes a dramatic impact on job satisfaction, productivity, and effectiveness. Additionally, good communication skills are key in developing positive working relationships with colleagues and other healthcare professionals, and are critical in delivering exceptional patient care. During this interactive and hands-on session, participants will come to recognize the benefits related to communicating with people utilizing innate behavioral preferences. They will be introduced to a quick and easy method for determining preferred behavioral and interaction styles using Maslow’s theory of behavioral-style classification. Participants will have the opportunity to assess their own behavioral style, use the model provided to assess others’ styles, and learn how to adapt their interaction style using a variety of scenarios in order to be more effective communicators.

Kaiser CE Event
Biltmore Hotel
Santa Clara, CA

Tiffany A. Bradshaw, MLS(ASCP)CM

Clinical Product Manager, Market Research, ARUP Laboratories

Is There a Bully in the Room?

Kaiser CE Event
Hs Lordship’s Restaurant
Berkeley, CA

Tiffany A. Bradshaw, MLS(ASCP)CM

Clinical Product Manager, Market Research, ARUP Laboratories

Is There a Bully in the Room?

Clinical Laboratory Collaborative-MN
Duluth, MN

David G. Grenache, PhD
Medical Director, Special Chemistry
Co-Medical Director, Electrophoresis/Manual Endocrinology
Section Chief, Chemistry
ARUP Laboratories

Solving hCG Testing Mysteries: Challenging Case Studies for the Clinical Lab

hCG tests are some of the most commonly performed laboratory tests and are considered a simple, reliable test for pregnancy. However, when inconsistent or unexpected hCG test results arise, or the test is used for purposes other than determining pregnancy status, the complexities of hCG testing become evident. Often, laboratorians are asked to put on their detective hats to investigate unexpected hCG results, and sometimes solving these hCG testing mysteries can be challenging. This presentation will review perplexing cases in hCG testing and share strategies that can be used to investigate them.

An Update on Prenatal Screening for Fetal Defects

Screening tests for identifying pregnancies at high-risk for fetal aneuploidies have been performed for nearly 30 years. Until recently, these tests have utilized maternal age, biochemical, and/or ultrasound markers. Now, newer screening tests based on the interrogation of cell-free DNA in maternal blood have been developed that identify the molecular pathology of aneuploidies rather than rely on the determination of a biochemical phenotype. This presentation will review both biochemical and DNA-based screening tests with a focus on test performance and how they may best be integrated into patient care pathways.

Clinical Laboratory Collaborative Conference-CO
Northglenn, CO

Chérie V. Petersen
Distance Education Program Coordinator
ARUP Laboratories

Customer Service: If Only You Could Have a Do-Over: A Customer Service Case Study

This session will use a case study approach to look at the impact customer service, or the lack there of, can have on a business. If you’ve ever thought to yourself, “Oops, oh well, no big deal, nobody will know, and nothing will REALLY happen,” you may think differently after this session!