Client Site Education
ARUP medical directors, staff, and consultants are available and committed to providing continuing education to our valued clients. Our presenters have developed lectures and presentations in most disciplines of laboratory medicine and management, which are available for our clients as either in-person presentations or by live webinar delivery.
Additionally, all ARUP Institute for Learning self-directed education is available for group viewing and can be offered for continuing education credits through prior arrangement with the institute. Please contact Hollie Banks at (800) 242-2787, ext. 3952 for more information.
Customer Service Training
The Institute for Learning provides customer service training programs to assist clients with developing the customer-driven culture necessary for succeeding in the competitive laboratory industry. The training can be delivered as a comprehensive two-year curriculum or as individual courses designed to meet specific needs.
The following is a list of program offerings and course titles; additional courses are also available based on specific client needs:
- Embracing a Culture of Service Excellence: A Curriculum Approach
- Exceptional Services Based on Principles
- Pursuing Service Excellence
- Management Strategies for Creating a Culture of Service Excellence
- Management Strategies: Revisited
- Customer-Satisfaction Surveys
- Leading with Authority Rather Than Power
- Communication Biohazard
- Communicating When There Is Potential for Conflict
- Empowered Communications
- Are You a Customer Service “Have” or “Have Not”?
- Car Engines and Customer Service: What Do They Have in Common?
- Communication Skills: How "Connected" Are You?
- Customer Service: What's in it for Me?
- The Customer-Driven Laboratory: Your Leadership Role in a Culture Reform
- Quantifying the Financial Impact of Service Excellence
Education at ARUP
On an annual basis, the Institute for Learning hosts on-site training events at ARUP Laboratories in Salt Lake City, UT that aim to support our clients by providing tools and actionable intelligence as they develop new business strategies for their own laboratory operations.
Annual Sales Training Conference
Our sales training programs are geared toward assisting clients with sales strategy and skills development for improving productivity and facilitating client market share growth. These events provide a unique opportunity for laboratory sales professionals to enhance their sales acumen while networking with individuals who manage laboratory sales and marketing responsibilities.
Annual Outreach Conference
Hospital laboratory outreach programs are vital, if not mission critical, as hospital-based laboratories face healthcare reform, market competitiveness, and shifting economic factors, as well as the challenge of providing basic laboratory services while maintaining a breadth of testing capabilities and generating meaningful revenue for their health systems. Every year, ARUP’s Institute for Learning hosts an outreach conference to facilitate the exchange of outreach development and growth strategies, and to provide networking opportunities for laboratory administrators charged with maximizing their outreach program’s potential.
Speaker Sponsorship for Conferences
In conjunction with ARUP’s mission to provide educational opportunities to industry professionals, the ARUP Institute for Learning supports local, regional, and national professional organizations by sponsoring speakers for educational conferences. ARUP medical directors, staff, and consultants are available to provide presentations on most disciplines of laboratory medicine and management.
Professional organizations and clients may request ARUP Institute for Learning sponsorship by contacting their business development manager.