THE ARUP INSTITUTE FOR LEARNING
ARUP's Institute for Learning (IFL) Department functions in partnership with the University of Utah's Department of Pathology to offer credits for a broad range of continuing education opportunities, including lectures, conferences, professional publications, on-site training, and academic fellowships. More than 20 medical residents and fellows are trained here every year.
Department of
Pathology faculty, including over 70 nationally and internationally recognized MDs and PhDs, hold positions as ARUP's medical directors. These individuals are actively involved with research and teaching and can offer clients expert consultation in a wide variety of topics pertaining to laboratory medicine and management.
Lecturers and Presentations
Professional organizations and clients may request ARUP staff and medical consultants in conjunction with local, regional, and national programs or as presenters for their conferences or monthly meetings.
ARUP staff and consultants have developed lectures and presentations in most disciplines of laboratory medicine and management, which are available for pathologists, clinicians, clinical laboratory scientists,
and laboratory-management personnel.
Online Training
ARUP’s Institute for Learning offers lectures and case studies:
Free P.A.C.E.® CEU and CME/SAM credits.
Online Training for Clients
The Institute for Learning has developed computer-based training programs, accessed via ARUP Connect™, for clients and couriers. The following courses are currently available:
- Handling, Packaging, and Shipping Infectious Substances—This CEU-approved course provides an introduction to the agencies, laws, and methods of shipping infectious substances.
- Test Ordering and Specimen Preparation—This training tool introduces users to the methods of test ordering and specimen preparation of shipments sent to ARUP.
- US DOT Hazmat Transportation Security—Identifies potential targets, threats, and resources for hazardous materials (produced by the U. S. Department of Transportation).
- Handling, Packaging, and Shipping Biological Substance Category B Specimens—An introduction to the tools and methods of shipping diagnostic specimens to ARUP (for contract couriers only).
Clients interested in taking these courses can access them through the ARUP Connect™ log-in.
ARUP Institute for Learning Sales Training Conference 2012
Hospital Laboratory Outreach Base Camp for Sales Professionals
March 28–30, 2012
Into the Abyss–Achieving Remarkable Success in Challenging Conditions
Join us at ARUP Institute for Learning’s Sales Training Base Camp, where the adventure and ascent begin! At base camp you will receive the proper equipment to achieve remarkable success in challenging conditions, including basic sales skills, strategy development, best practices, trust and credibility building, service techniques, and a network of experienced “climbers.”
Customer Service Training
The Institute for Learning provides customer service training programs to assist clients with developing the customer-driven culture necessary for succeeding in the competitive laboratory industry. The training can be delivered as a comprehensive two-year curriculum or as individual courses designed to meet specific needs.
The following brochures detail each program:
- Embracing a Culture of Service Excellence: A Curriculum Approach
- Exceptional Services Based on Principles
- Pursuing Service Excellence
- Management Strategies for Creating a Culture of Service Excellence
- Management Strategies: Revisited
- Customer-Satisfaction Surveys
- Leading with Authority Rather Than Power
- Communication Biohazard
- Communicating When There Is Potential for Conflict
- Empowered Communications
www.arup.utah.edu
ARUP Online Scientific Resource
